At IB Trading Lda, we are dedicated to ensuring that your orders are delivered promptly, efficiently, and securely. Our shipping policy is designed to provide transparency and reliability, creating a seamless experience for our esteemed clients around the globe.
Processing Time
Orders are processed within 2-5 business days following payment confirmation.
For large or bulk orders, additional processing time may be necessary, and we will inform you if this is the case for your order.
Shipping Methods
We collaborate with trusted carriers to guarantee timely and secure delivery.
The choice of shipping method and carrier will be determined by your location, the size of your order, and your preferences, where applicable.
Shipping Regions
We offer global shipping, in compliance with relevant import/export laws and regulations.
Certain regions may have restrictions or additional requirements. For more information about shipping to your location, please reach out to us at info@ibtradinglda.com.
Shipping Costs
Shipping fees are calculated based on the weight, dimensions, destination, and selected shipping method.
The precise shipping charges will be displayed at checkout or communicated after order confirmation for custom or bulk orders.
Delivery Times
Estimated delivery times differ based on the destination and shipping method:
Local Deliveries: 3–7 business days.
International Deliveries: 7–21 business days, contingent on customs clearance and transit durations.
Customs and Duties
All international shipments must adhere to customs regulations in the destination country.
Customers are liable for any applicable customs duties, taxes, or fees.
We recommend checking your country’s import policies to prevent unexpected charges.
Order Tracking
After your order has been dispatched, you will receive a tracking number via email.
You can use this tracking number to follow the progress of your delivery.
Damaged or Lost Shipments
In the unlikely event that your order arrives damaged or is lost during transit:
Please notify us immediately at info@ibtradinglda.com with your order details and any supporting documentation (e.g., photos of the damaged items).